To complete your return, please email us at firstname.lastname@example.org with your order number for instructions. To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging, and you are responsible for the cost of returning the package to our warehouse in Hong Kong. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Items purchased at 30% discount or above cannot be returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges (if applicable)
We only exchange defective or damaged items. In this case please send us an email detailing the defect or damage at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.